TERM AND CONDITIONS
The terms and conditions below apply between you and us for the sale of our products. Before placing any order, please read them carefully and make sure you understand them.
Due to a number of different reasons, we may update these terms and conditions in the future, so please read them carefully. The latest update for this policy is as of 6th January 2014.
MAKING A PURCHASE
After you have identified the products that you want, click on any items that you wish to buy and put them into the shopping cart. Once you have everything you want in your cart, you can go ahead and proceed with the check out procedure. You will have to enter some details so that your order can be processed.
We will then send you an e-mail to confirm that we have received your order and at this point a contract has been made between us. No contract for the supply of goods will be deemed to exist between you and Gimoka Coffee UK unless, and until, an email is sent by Gimoka Coffee UK to you confirming that your order has been accepted. If any problem arises, we will email you within three business days to let you know if we cannot accept your order and why.
We make every effort to ensure the accuracy of description, specifications and availability of all our products and services. However there may be occasions where errors occur. In that situation, Gimoka Coffee UK will contact you with a full explanation and you will not receive an e-mail confirming acceptance of your order, and therefore there will not be a contract between us.
Please note that we make every effort to display all our products accurately but these images are for illustrative purposes only.
We will usually check prices during dispatch. If at the time of dispatching we find that the product’s price is lower than the one you have been charged, we will charge the lower amount and refund any difference to you. If however, despite our best efforts to keep our pricing as accurate as possible, the goods’ correct price is higher than the one you have been charged for, we will contact you for instructions. If the pricing error is evident and unmistakable and could have reasonably been recognized by you, we do not have to provide the goods to you at the incorrect (lower) price.
All prices quoted include VAT where applicable but excludes delivery charges. If there is any change in pricing (including VAT changes) between the date you place the order and the date of delivery, we will notify you. You will then have the possibility to amend / cancel your order by logging onto our website or by sending us an email to email@example.com within 7 days of our email, otherwise we will assume you have accepted these changes.
If an event outside our reasonable control takes place that will affect our capacity to complete the obligations to you, we will contact you as soon as we reasonable can to try to arrange the best possible way to complete our contract.
Our deliveries are by UKMail. We can currently only deliver to mainland United Kingdom (excludes highlands & islands), however orders may be placed outside of the UK. Shipping outside of the UK is available - please contact us for more information regarding this service.
We will normally dispatch our product within 2 working days and we aim to perform the delivery within three working days after dispatch. We will contact you if for any reason the wait is expected to be longer than that. Your order may arrive in more than one delivery.
Boxes are amply sized and your items are well-protected. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended. If the goods are lost or damaged in transit, please let us know promptly.
Shipping fees include handling and packing fees as well as postage costs. Standard delivery is £4.99. Free standard delivery is available for orders above £40.
Gimoka Coffee UK Limited
Registered in England
VAT No: GB 164 1617 19
27 Old Gloucester Street
Units 3-5 Manor Business Park
CANCELLATION AND RETURNS
If you wish to cancel your order, it is important that you notify us as quickly as possible. Orders cannot be cancelled once they have been dispatched.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If goods are faulty or if you receive a product that you did not order, it can be returned to us, providing it is not more than 14 days since you received the goods. You can receive a refund only for boxes of coffee that have not been opened and are still in a saleable condition. You must ensure that the goods are properly packaged to protect against damage during the return shipping. If your order was delivered free, we will deduct our delivery price (currently £4.99) from your refund.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Please email firstname.lastname@example.org and we will send you a returns document for your product return. Please enclose this document with your products and we will provide you with a refund within 30 days.
You are responsible to pay for the delivery charges to return the products to us.
This cancellation policy does not affect your statuatory rights.
PAYMENT & SECURITY
We accept Visa, Mastercard, Maestro, Switch, Solo, UK Visa Debit Cards, American Express and PayPal.
All of our online transactions are processed securely by our payment service provider. Your credit card details are encrypted when your order is placed using SSL encryption software.
Gimoka Coffee UK never sees your card details, we are notified when your payment has been approved by your bank.
To make a suggestion or complain, please contact us at email@example.com and we’ll do our best to deal with it as quickly as possible. Please also contact us if you have any question regarding this policy.
COMPETITION AND DISCOUNT
Gimoka Coffee UK Coffee Ltd reserves the right to cancel a competition, voucher or discount code at any time.
All discount or voucher codes are typically valid for 30 days unless otherwise stated and can be terminated, extended or amended by Gimoka Coffee UK Coffee Ltd at any time. Vouchers are usually restricted to one use per client and cannot be used on any product or service already discounted or on sale.
COPYRIGHTS AND GENERAL CLAUSES
We may add, change or remove any part of our website, or we may decide to remove your access to the website at any time if we consider it necessary.
We take all reasonable steps to ensure the availability of this website at all times. However, Gimoka Coffee UK takes no responsibility for, and will not be liable for any technical issues that may affect this website.
These terms are governed by the laws of England & Wales and any disputes will be decided only by the courts of England. Our terms and conditions do not affect your statutory rights as a consumer.
All content included on this site including but not limited to web site design, text, graphics and logos are the property of Gimoka Coffee UK and are protected by UK and international copyright laws. For the only purpose of placing an order with Gimoka Coffee UK, you may view, copy and print sections of our website.
Through this website you are able to link to other websites which are not under our control. Gimoka Coffee UK is not responsible for the contents or practices of those sites.